Philip B. Crosby цитаты

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Philip B. Crosby

Дата рождения: 18. Июнь 1926
Дата смерти: 18. Август 2001

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Philip Bayard "Phil" Crosby, was a businessman and author who contributed to management theory and quality management practices.

Crosby initiated the Zero Defects program at the Martin Company. As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.

Цитаты Philip B. Crosby

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„A rule to live by: I won't use anything I can't explain in five minutes.“

— Philip B. Crosby
Philip B. Crosby, quoted in: Tim Oberle (2013), Process Techniques for Engineering High-Performance Materials. p. 353

„Improving quality requires a culture change, not just a new diet.“

— Philip B. Crosby
Philip B. Crosby (1989), Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby, p. 47

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„Quality is conformance to requirements - nothing more, nothing less.“

— Philip B. Crosby
Philip B. Crosby (1979), as cited in: Colin Morgan and Stephen ‎Murgatroyd (1994), Total Quality Management In The Public Sector.

„In a true zero-defects approach, there are no unimportant items.“

— Philip B. Crosby
Philip B. Crosby (1989), Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby, p. 9

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