Питерс, Том цитаты

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“someone with whom I co-invent the future”

“someone with whom I have an intimate relationship”

“As project chief you are creating a narrative, a story, a good yarn. If you look at the process-journey that way, you and your gang will … dramatically up the odds of a WOW outcome!”

“What gets measured gets done.”

“The well-served customer…is an appreciating asset. Every small act on her or his behalf ups the odds of repeat business, add-on business, and priceless word-of-mouth referral.”

“Creating in all employees the awareness that their best efforts are essential and that they will share in the rewards of the company's success.”

“EXCELLENCE in <140 Characters: Cherish your people, cuddle your customers, wander around, “try it” beats “talk about it,” Excellence or else, tell the truth.”

“A ‘Client’ is …”

“In the private or public sector, in big business or small, we observe that there are only two ways to create and sustain superior performance over the long haul. First, take exceptional care of your customers … via superior service and superior quality. Second, constantly innovate. That’s it.”

“Passionate servant leaders, determined to create a legacy of earthshaking transformation in their domain create/must necessarily create organizations which are … no less than Cathedrals in which the full and awesome power of the Imagination and Spirit and native Entrepreneurial flair of diverse individuals is unleashed … In passionate pursuit of jointly perceived soaring purpose and personal and community and client service Excellence.”

“Free eMail Subscriptions Available at TomPeters. com.”

“‘Soft’ skills will be 10X more important in a virtual/work-at-home world. Team dynamics, individual growth, team creativity will dominate effectiveness.”

“Everybody loves being recognized, in any way, large or small. ... Appreciation, applause, approval, respect—we all love it!”

“Formula for success: under promise and over deliver.”

“Professional success requires ... drive, initiative, commitment, involvement, and -above all- enthusiasm.”

“Brains are in; heavy lifting is out. That's the essential nature of the new knowledge-based economy. Therefore, the development of knowledge is close to job No. 1 for corporations.”

“Hire for all jobs based on empathy. Employ people who care about people; everything else can be trained.”

“Machines can automate a lot of things, but design is something humans do best.”

“Tennis or finance or engineering or bartending … this ‘simple’ lesson bears repeating. … Study! Study! Study!”