Уильям Эдвардс Деминг цитаты

Де́минг, Уи́льям Э́двардс , также известен [кому?] как Э́двард Де́минг — американский учёный, статистик и консультант по менеджменту. Наибольшую известность Деминг приобрел, благодаря доработанному им циклу Шухарта, который теперь весь мир называет циклом Шухарта-Деминга [PDSA или PDCA], а также за созданную им теорию менеджмента, основанную на предложенной им же теории глубинных знаний.

Ему присуждена одна из самых престижных наград, учреждённых Американским обществом качества — медаль имени Шухарта в 1955 году. Он также стал почетным членом ASQ в 1970 г. Wikipedia  

✵ 14. Октябрь 1900 – 20. Декабрь 1993
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Уильям Эдвардс Деминг цитаты

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Уильям Эдвардс Деминг: Цитаты на английском языке

“The worker is not the problem. The problem is at the top! Management!”

Cultural Transformation Study Guide http://forecast.umkc.edu/ftppub/ba541/DEMINGLIBRARY/DLVol24-25.PDF Accessed December 19, 2006

“Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.”

Источник: Out Of The Crisis (1982), p. 23 (Point 5 from the "Condensation of the 14 Points for Management" presented in Chapter 2)

“Defects are not free. Somebody makes them, and gets paid for making them.”

Источник: Out Of The Crisis (1982), p. 11

“Blame the process, not the people.”

Deming Seminar, Alexandria, Virginia, 19-22 January 1992 http://ltojconsulting.com/wp-content/uploads/2014/01/Deming-quotes.pdf

“Learning is not compulsory; it's voluntary. Improvement is not compulsory; it's voluntary. But to survive, we must learn.”

Deming: The Way We Knew Him http://books.google.com/books?id=VKBz5RW5yFcC&pg=PA125&dq=%22learning+is+not+compulsory%22+%22+survival%22&hl=en&sa=X&ei=fcqtUtH0BYbioATs44HQAw&ved=0CEwQ6AEwBjgy#v=onepage&q=%22learning%20is%20not%20compulsory%22%20%22%20survival%22&f=false (1995)
This quote is often cited as “Learning is not compulsory... neither is survival.”

“Uncontrolled variation is the enemy of quality.”

Attributed to Edward Deming (1980) in: Chang W. Kang, Paul H. Kvam (2012) Basic Statistical Tools for Improving Quality. p. 19

“What is the variation trying to tell us about a process, about the people in the process?”

The New Economics for Industry, Government, Education (1993)

“... the principle that where there is fear, there will be wrong figures....”

The New Economics for Industry, Government, Education (1993)

“In God we trust. All others must bring data.”

Earliest attestation 1978; see Statistics.
Frequently attributed to Deming; it appears in The Deming Management Method, by Mary Walton, 1986, p. 96 https://books.google.com/books?id=4tPlxq76ssYC&pg=PA96&dq=%22in%20god%20we%20trust.%20all%20others%20must%20use%20data.%22, without any attribution, to Deming or anyone else:
Источник: “In God we trust. All others must bring data” http://www.barrypopik.com/index.php/new_york_city/entry/in_god_we_trust_all_others_must_bring_data, Barry Popik, The Big Apple, October 19, 2015
Источник: Misattributed, Chapter 20: Doing It with Data: "In God we trust. All others must bring data." If there is a credo for statisticians, it is that.