Уильям Эдвардс Деминг цитаты

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„Постоянно и неотступно совершенствуйте систему производства и сервиса, чтобы улучшать качество и производительность, и, таким образом, постоянно снижайте затраты.“

“The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.”

“We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.”