Сэмюэ́ль Мур «Сэм» Уо́лтон — американский бизнесмен, основатель сетей магазинов Walmart и Sam's Club. В период с 1985 по 1988 гг. журнал Forbes признавал Сэма Уолтона самым богатым человеком Америки. Wikipedia
„Опережайте ожидания своих клиентов. Дайте им то чего они хотят, и ещё чуть-чуть больше.“
Exceed your customer's expectations. Give them what they want — and a little more.
Правила ведения бизнеса
„Секрет удачной розничной торговли состоит в том, чтобы дать вашим покупателям то, что они хотят.“
The secret of successful retailing is to give your customers what they want.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
„Отмечайте свои успехи. Умейте посмеяться над своими ошибками. Не принимайте себя слишком всерьёз.“
Celebrate your success. Find some humor in your failures. Don't take yourself so seriously.
Правила ведения бизнеса
Motivate your partners. Constantly, day by day, think of new and more interesting ways to motivate and challenge your partners.
Правила ведения бизнеса
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
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Communicate everything you possibly can to your partners. The more they know, the more they'll understand. The more they understand, the more they'll care.
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„Будьте преданы своему делу. Верьте в него больше, чем другие.“
Commit to your business. Believe in it more than anybody else.
Правила ведения бизнеса
„Следите за своими расходами больше, чем за своими конкурентами.“
Control your expenses better than your competition.
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Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free — and worth a fortune.
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„Плывите против течения. Найдите свой собственный путь. Не руководствуйтесь избитыми истинами.“
Swim upstream. Go the other way. Ignore the conventional wisdom.
Правила ведения бизнеса
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines — the ones who actually talk to the customer — are the only ones who really know what's going on out there.
Правила ведения бизнеса
Джеймс "Бад" Уолтон
When a penny is lying out there on the street, how many people would go out there and pick it up? I'll bet I would. And I know Sam would.
Attributed in Adam L. Penenberg, "Why Google Is Like Wal-Mart" https://archive.is/20130630165550/www.wired.com/culture/lifestyle/news/2005/04/67287?currentPage=all, Wired, 21 April 2005
