„Будьте преданы своему делу. Верьте в него больше, чем другие.“
— Сэм Уолтон
Commit to your business. Believe in it more than anybody else.
Дата рождения: 29. Март 1918
Дата смерти: 5. Апрель 1992
Другие имена:Samuel Moore Walton
Сэмюэ́ль Мур «Сэм» Уо́лтон — американский бизнесмен, основатель сетей магазинов Wal-Mart и Sam's Club. В период с 1985 по 1988 гг. журнал Forbes признавал Сэма Уолтона самым богатым человеком Америки.
— Сэм Уолтон
Commit to your business. Believe in it more than anybody else.
— Сэм Уолтон
Exceed your customer's expectations. Give them what they want — and a little more.
— Сэм Уолтон
Motivate your partners. Constantly, day by day, think of new and more interesting ways to motivate and challenge your partners.
— Сэм Уолтон
Communicate everything you possibly can to your partners. The more they know, the more they'll understand. The more they understand, the more they'll care.
— Сэм Уолтон
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
— Сэм Уолтон
Control your expenses better than your competition.
— Сэм Уолтон
Celebrate your success. Find some humor in your failures. Don't take yourself so seriously.
— Сэм Уолтон
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
— Сэм Уолтон
Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free — and worth a fortune.
— Сэм Уолтон
The secret of successful retailing is to give your customers what they want.
— Сэм Уолтон
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines — the ones who actually talk to the customer — are the only ones who really know what's going on out there.
— Сэм Уолтон
Swim upstream. Go the other way. Ignore the conventional wisdom.
— Sam Walton
Attributed in Adam L. Penenberg, "Why Google Is Like Wal-Mart" https://archive.is/20130630165550/www.wired.com/culture/lifestyle/news/2005/04/67287?currentPage=all, Wired, 21 April 2005