„Следите за своими расходами больше, чем за своими конкурентами.“
Control your expenses better than your competition.
Правила ведения бизнеса
Дата рождения: 29. Март 1918
Дата смерти: 5. Апрель 1992
Другие имена: Samuel Moore Walton
Сэмюэ́ль Мур «Сэм» Уо́лтон — американский бизнесмен, основатель сетей магазинов Walmart и Sam's Club. В период с 1985 по 1988 гг. журнал Forbes признавал Сэма Уолтона самым богатым человеком Америки.
Control your expenses better than your competition.
Правила ведения бизнеса
Exceed your customer's expectations. Give them what they want — and a little more.
Правила ведения бизнеса
The secret of successful retailing is to give your customers what they want.
Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free — and worth a fortune.
Правила ведения бизнеса
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Правила ведения бизнеса
Celebrate your success. Find some humor in your failures. Don't take yourself so seriously.
Правила ведения бизнеса
Communicate everything you possibly can to your partners. The more they know, the more they'll understand. The more they understand, the more they'll care.
Правила ведения бизнеса
Motivate your partners. Constantly, day by day, think of new and more interesting ways to motivate and challenge your partners.
Правила ведения бизнеса
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Commit to your business. Believe in it more than anybody else.
Правила ведения бизнеса
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines — the ones who actually talk to the customer — are the only ones who really know what's going on out there.
Правила ведения бизнеса
Swim upstream. Go the other way. Ignore the conventional wisdom.
Правила ведения бизнеса
Джеймс "Бад" Уолтон
When a penny is lying out there on the street, how many people would go out there and pick it up? I'll bet I would. And I know Sam would.
Attributed in Adam L. Penenberg, "Why Google Is Like Wal-Mart" https://archive.is/20130630165550/www.wired.com/culture/lifestyle/news/2005/04/67287?currentPage=all, Wired, 21 April 2005